Terms and Conditions

The small print!

The following information is provided in order that you can place your order with Furniture-Collection.co.uk in total confidence.

By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

Receipt by Furniture-Collection.co.uk of an order via our website does not constitute legal acceptance of an order. Your order will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.

These terms relate to sales over the Internet only.

1. VAT

All of our quoted prices are inclusive of VAT at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

2. Payment

Full payment will be required at time of order.

3. Delivery

Your order with Furniture-Collection.co.uk will include FREE Delivery for orders over £300. For orders under £300 there is a nominal £35 Delivery cost.

• All deliveries are agreed with you by telephone (3-4 days prior to delivery)
• When we load the vehicle a 'personalised' text message is sent to you to keep you up to date on the status of your order
• Our driver will give you a courtesy telephone call 1 hour prior to delivery
• We deliver into a downstairs room of your choice (Upstairs only if it is safe for the driver to do so)
• We obtain a signed 'delivery note' and give you a 'safe delivery' receipt

On receipt of your product into our distribution centre, we will contact you to arrange delivery. Target delivery dates will be arranged within our normal delivery areas on designated days, which we will notify to you.

On the delivery day your furniture will be unwrapped (except where self assembly product) and you will be asked to inspect the product. You must inspect all goods on delivery and advise us of any shortfalls or visible damage, we cannot accept any claim for damage where the product is not unwrapped and inspected at the time of delivery.

Note that you will have been advised separately if the delivery crew is undertaking any assembly work (this applies only to certain ranges).

4. Delivery dates

All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

5. Title

Ownership of goods shall remain with Furniture-Collection.co.uk and shall not pass to you until the agreed price together with all other sums due from you to Furniture-Collection.co.uk have been paid in full and goods have been delivered to your home, except in cases where goods are purchased on credit and the credit sales agreement specifies otherwise.

6. Storage

Unfortunately we do not have the facility to store your product for any length of time therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.

Where the product is a standard stocked line, the stock will be returned to free stock, which means that it will be made available to other customers. In this case we cannot guarantee immediate product availability when you are ready to take the order.

This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated by a 'Not before by date' at the point of order, as printed on your order.

7. Disposal of old furniture

We cannot collect or dispose of your old furniture. However we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made as, in the unlikely event of a delivery problem arising, we cannot guarantee a loan piece of furniture.

8. Access

We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the product can be delivered into your home and into their chosen location. It is essential therefore that you discuss any possible restrictions on access into your home so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs etc.

9. Colours and finishes

Photographs displayed on our website are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product.

10. Size and description of product

All sizes quoted are approximate. Size and product descriptions are given in good faith from our suppliers' information. Products are manufactured to perform within the appropriate industry measurement tolerances.

11. Variation in product specification

Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by the Company may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.

12. Guarantee

All goods supplied are guaranteed by the manufacturer for a period of 12 months from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected.

13. General care

The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions have not been followed.

14. Amending or cancelling your order WITHIN 7 days of placing your order (online only)

We promise to give you a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product. Any damaged goods must be reported within 7 days of the order being accepted and should be reported as such at the time of delivery for the query to be valid.

15. Cancelling your order AFTER 7 days of placing your order

Made to Order Products

Made to order products, have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.

For products ordered over the Internet, you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery or within 7 working days of receiving of the goods.

If you cancel your order once it has been delivered, you must not use the goods, must take care of them, and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund the cost of the items ordered within 30 days of cancellation.

Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self assembly furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty.

If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.

Exceptions to this policy

The Cancellation and Refund policy described above will stand unless:

• We have not followed your instructions clearly
• The order has been delayed by more than 5 weeks after the lead time quoted to you in writing at the point of order
• The product is found to be faulty

16. Cancellations by Furniture-Collection.co.uk

We reserve the right not to accept an order if:

• We do not have the stock to fulfill the order
• If we are unable to deliver the product to your area
• If an item was incorrectly priced or described on the web site
• If your payment was not authorised
• If you have not complied with our terms and conditions of sale
• If an order is cancelled by Furniture-Collection.co.uk, any payments made to us will be refunded within 30 days of the cancellation.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.