A partnership in trust
Whether you're ordering goods online through the Furniture-Collection.co.uk website or having your purchases delivered at home - we're working together to help you create Beautiful rooms in your home. Furniture-Collection.co.uk is based on a partnership with our customers. Without you, Furniture-Collection.co.uk could not exist.
This partnership extends to the way we handle your personal information. Just as shopping at Furniture-Collection.co.uk is a co-operative experience, Furniture-Collection.co.uk makes a point of working with our customers when it comes to their privacy. This Privacy Notice is our way of telling you what information we collect, how we use it, who we will disclose it to and how you can access, change and remove your information.
Help us build a better Furniture-Collection.co.uk
In order to create a better Furniture-Collection.co.uk, we need your help. You can help by providing us with various kinds of information to help Furniture-Collection.co.uk serve you better, and ultimately improve Furniture-Collection.co.uk for everyone. Below you'll find an explanation of some of the reasons we request information from you, as well as some details about how we obtain and use that information.
Where we collect your personal information:
Purchases
When you make a purchase through our website, you will need to give us your credit or debit card number and your name, address, telephone number and email address. This information is necessary in order to process your payment and make delivery of your goods.
Customer service
In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.
Special offers, promotions, coupons and warranties
When you register for or redeem Furniture-Collection.co.uk special offers, discount coupons or other promotions, we may ask for personal information in order to note the success of our promotions for future offers. You may also provide such information when you fill out a warranty card about a product you purchased from Furniture-Collection.co.uk. Or you may provide us with information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.
No matter what we collect your personal information for, we promise only to use it in the ways set out in this Privacy Notice. By providing us with your personal information, you consent to us processing this information in one or more of the ways described in this Privacy Notice.
Information that we collect automatically:
There are many kinds of cookies. We think you'll like the Furniture-Collection.co.uk recipe
As well as the personal information that you provide us with, we will also use information obtained about you automatically from cookies (files which are sent by us to your computer). The main reason we use cookies is to help improve your experience of using our website. They also help to tell us what you and other users do on our website, so that we can make the whole experience better for everyone.
We may access cookies stored on your computer when you visit our site in future or when you open an email from us. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For more information about deleting and controlling cookies visit www.aboutcookies.org.
What we will do with your information:
What you share with Furniture-Collection.co.uk stays with Furniture-Collection.co.uk.
We hate spam just as much as you do. So we promise never to sell your information to any unconnected third parties.
On occasion, we do need to hire other companies to help us provide some services. In some of these cases we may need to share information that these companies need, in order to provide services to us and ultimately to you. For example, a delivery service will need to know your name and address in order to deliver your goods to you. Other services provided by different companies may include providing marketing assistance, processing credit/debit card payments and providing customer services. We'll limit the information we give them, and they will only have access to your information for the purposes of performing such functions. They are strictly monitored by Furniture-Collection.co.uk in order to make certain our customers' privacy is always protected.
In proceeding with your online order, you agree that both your details and those of the delivery name and address (if different) will be checked using third parties such as credit agencies.
It is your responsibility to obtain permission from the delivery person and inform them that such checks may be carried out in their name prior to placing your order.
Marketing
We may contact you for marketing purposes via email or post. We will only do so if you provide us with your address or email address and agree that we may communicate with you in this way.
We'll make sure that we only send you messages that we think will be of interest to you - for instance the dates of our in-store and online sales, details of special offers or information about new products and services. You can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile, or by following the unsubscribe link at the bottom of an email.
Storing your information and keeping it up to date:
Out of sight, but never out of reach
When you share your personal information with Furniture-Collection.co.uk, you will always have access to this information. Where you store a "Profile" on the site, you can amend the details stored in your account yourself. Alternatively, you can update, change or remove any information at any time by calling, writing or emailing us using one of the options provided below.
If you want to find out what information Furniture-Collection.co.uk holds about you, please write to our Data Protection Officer at the postal address given below. We may charge you a small fee for providing this information.
Keeping it safe
We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. Making sure that your information is secure is very important to Furniture-Collection.co.uk.
Change of address? Change of heart? Let us know
If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about Furniture-Collection.co.uk's privacy policies or your personal information, please don't hesitate to contact us.
Call Furniture-Collection.co.uk Customer Services on 01646 684173
Write to us at:
Furniture-Collection.co.uk, Unit 5, London Road Industrial Estate,
Pembroke Dock, SA72 4RZ. or email us @: info@furniture-collection.co.uk
We will respond to your questions or concerns as quickly as possible.
Occasionally, we may decide to change this Privacy Notice so we suggest that you review it periodically so you are aware of any changes. This is a privacy statement disclosing our information gathering, use and dissemination practices for the Furniture-Collection.co.uk website. Our homepage is at http://www.furniture-collection.co.uk/
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