box

We Accept Most Major Credit cards for your NEW Oak Furniture and Contemporary Furniture

Our Online Partners for Oak Furniture

HSBC Bank supports us Online for Oak Furniture Protx

box
HOME  |  INFORMATION  |  CONTACT US  |  ABOUT US  |  FAQ  |  SHOPPING CART
Frequently Asked Questions

Furniture-Collection.co.uk brings you a unique collection of Quality Furniture that can be purchased Easily and Safely over the internet via our Secure Links with HSBC Bank and Protx. To purchase, simply browse our Online catalogue and click on "Buy Now" to any items you wish to buy, these items can be removed from your shopping cart later if you change your mind. When you have finished shopping click on the "checkout" button which takes you to the order page. Enter your details and credit card information (or pay with Paypal if you prefer) and send them to us via our secure server.

If preferred you can also print the order form and send it to us by Fax (0845 388 4519), by post or telephone us on 0845 388 4509 and place your order over the phone.

To see our Shipping & Returns Policy Click Here, to see our Terms & Conditions Click Here
  1. How safe is it to give my credit card details online?
  2. How can I place an order?
  3. What is the order process?
  4. What methods of payment do you accept?
  5. Does Furniture-Collection's prices include VAT?

  6. Does Furniture-Collection’s prices include delivery?

  7. What happens if I cancel my order?
  8. How do your prices compare to others?
  9. When will you despatch my order?
  10. When and how will my goods arrive?
  11. Do you have an after sales service?
  12. What happens to my personal details?
  13. What is your returns policy?
  14. Will my goods have a guarantee?
  1. How safe is it to give my credit card details online?

    Furniture-Collection.co.uk uses a secure server and a system from HSBC Bank for all credit and debit card payments and we have never had a reported incident involving credit card fraud using this system. In fact, the risk of Credit /Debit card fraud is now higher when using your card in a garage or restaurant.



    [Back To Top]

  2. How can I place an order?
    You can place orders over the Internet, by Phone (0845 388 4509), Fax (0845 388 4519) or by post .

    [Back To Top]

  3. What is the order process?
    Simply browse our on line catalogue and click on "Buy Now" to any items you wish to buy, these items can be removed later if you wish. When you have finished shopping click on the "checkout" button which takes you to the order page. Enter your details and credit card information and send them to us via our secure server. If preferred you can also print the order form and send it to us by fax (0845 388 4519) or post or telephone us on 0845 388 4509 and place the order over the phone. You will be contacted within 2 working days to confirm the order and be advised of an anticipated delivery date.

    [Back To Top]

  4. What methods of payment do you accept?
    We accept all major credit cards via our secure server and can accept cheques with orders via the post.

    [Back To Top]

  5. Does Furniture-Collection's prices include VAT?
    All of our prices include VAT at 17.5%.

    [Back To Top]

  6. Does Furniture-Collection’s prices include delivery?


    Furniture-Collection.co.uk offers free delivery on ALL orders.

    [Back To Top]

  7. What happens if I cancel my order?
    For items we hold in stock, if you cancel your order prior to it being despatched you will not incur any charges and a full refund will be applicable. If your order has already been despatched then you may be charged for delivery. For items that have been specially ordered or made a cancellation fee may be charged.

    [Back To Top]

  8. How do your prices compare to others?
    For the Quality of our Furniture we believe that our prices cannot be beaten. You will be able to find Furniture on the Internet and in stores that looks similar to ours, however on close inspection you will appreciate that our Quality and finish far surpasses most 'look alikes'.

    [Back To Top]

  9. When will you despatch my order?
     This will be confirmed at time of confirmation of order.  Our usual lead times are 4 - 6 weeks, depending on the supplier. We will confirm the lead time to you by email within 1 - 2 days of placing your order, once we have been given the current lead time from the Manufacturer. We have purposely chosen to do business with Manufacturers who carry stocks of their products to ensure that you wait the shortest time possible for your NEW Furniture.


    [Back To Top]

  10. When and how will my goods arrive?
    We have our own Delivery Vehicles, our experienced delivery team will deliver your new furniture to your home, position it as required and take away any packaging materials. You will be advised in advance of the scheduled delivery date.

    [Back To Top]

  11. Do you have an after sales service?
    We want you to be completely satisfied with the goods you have ordered and your shopping experience. If you are unhappy with any aspect of shopping with Furniture-Collection.co.uk please contact us on 0845 388 4509.

    [Back To Top]

  12. What happens to my personal details?
    See our Privacy Policy by clicking here

    [Back To Top]

  13. What is your returns policy?
    We want you to be completely delighted with any purchase from Furniture-Collection.co.uk and goods can be returned within 7 days of delivery. For full details please see our Terms and Conditions

    [Back To Top]

  14. Will my goods have a guarantee?
    All goods carry a 1 year manufacturer's guarantee against materials and workmanship.

    [Back To Top]

www.Furniture-Collection.co.uk - All Rights Reserved 2008 for Oak Furniture and Contemporary Furniture

Oak Furniture | Dark Wood Furniture | Painted Furniture | Contemporary Furniture | Pine Furniture | Glass Furniture | Furniture Accessories | Rattan Furniture | Leather Sofas | Sofas & Upholstery | Conservatory Furniture | French Style Furniture | Indian Furniture | Tub Chairs | Childrens Furniture | Metal Furniture | Kitchen Furniture | Teak Furniture | Beds | Reproduction Furniture | Walnut Furniture | Elm Furniture | Root Furniture | Dining Chairs | Stone Furniture | Bar Stools | Office Furniture

Bedroom Furniture | Conservatory Furniture | Dining Room Furniture | Hall Furniture | Kitchen Furniture | Lounge Furniture | Office & Study Furniture

 

Sitemap - Contact Us - FAQ - Shopping Cart - About Us - Information - Finance