Customer Service
- Delivery Information
- We are pleased to offer you a FREE Home Delivery Service on all orders!
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- All deliveries are agreed with you by telephone (3-4 days prior to delivery)
- When we load the vehicle a 'personalised' text message is sent to you to keep you up to date on the status of your order
- Our driver will give you a courtesy telephone call 1 hour prior to delivery
- We deliver into a downstairs room of your choice (Upstairs only if it is safe for the driver to do so)
- We obtain a signed 'delivery note' and give you a 'safe delivery' receipt
- Money Back Guarantee
We want you to be delighted with your purchase. In the unlikely event that you are not completely satisfied with your new furniture, you can contact us within Seven (7) days and use our Money Back Guarantee for a full refund. If you wish to return your furniture we will make the necessary arrangements for collection. - Easy Returns
- If you wish to cancel an order, simply contact Furniture-Collection.co.uk by calling 0845 388 4509. Please have your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return. Alternatively you may give us written notice of your cancellation. This can be done by email returns@furniture-collection.co.uk, fax [0845 388 4519], or by writing to us at Furniture-Collection.co.uk, Customer Services Team, Saint Agathas House, The Esplanade, Tenby, Pembrokeshire, SA7 7DU. You must include your order number in the written notice, and clearly specify which goods you wish to return.
Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
Returning your goods
In the unlikely event that you would like to arrange collection of any unwanted goods please contact Furniture-Collection.co.uk by calling 0845 388 4509. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by a Furniture-Collection.co.uk representative.
You agree to return the goods in full, in a resalable condition and securely packaged (properly repacked in their original packaging if they were removed from it). You are responsible for all costs of returning the goods.
If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by speaking to Furniture-Collection.co.uk Customer Services Team on 0845 388 4509.
- The Payment Service Provider for Furniture-Collection.co.uk is SagePay, formally Protx the largest independent payment service provider (PSP) in the UK and Ireland , thousands of businesses outsource their transaction security to them. It is their top priority to ensure that transaction data is kept secure at all times.
- Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
- In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
- So when buying through Furniture-Collection.co.uk, you can be sure that you are completely protected.
- The BEST!
- When we said we have teamed up with the EXPERTS, we meant it. The Secure Certificate that we use is from Verisign, the Absolute Rolls Royce of Security Certificates. Look for the Verisign TRUST Seals on our website.
- More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers
- Privacy
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
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